Shipping
Policy
Kellian Hockey – Shipping Policy
Effective Date: 1/1/205
At Kellian Hockey, we offer both digital and physical products. This policy outlines how and when you can expect to receive your purchases.
Digital Products (Courses, Video Analysis, Downloadables)
All digital goods are delivered electronically.
What to Expect:
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Immediately after completing your purchase, you’ll receive an email confirmation.
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If your product includes course access or downloadable materials, they will be available instantly once you're logged in to your account.
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If you’ve booked a video analysis or coaching session, instructions for submitting footage or scheduling your session will be included in the confirmation email.
Didn’t receive your email? Please check your spam or promotions folder. If it’s still missing, contact us at info@kellianhockey.com.
Video Analysis Delivery Time
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Standard video analysis is delivered within 3–5 business days of receiving your footage.
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Rush delivery options may be available upon request for an additional fee.
Physical Merchandise (Apparel, Gear, etc.)
For any physical products:
Processing Time:
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Orders are typically processed within 2–4 business days of purchase.
Shipping Time:
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Shipping times vary depending on your location and selected shipping method. Most U.S. orders arrive within 5–10 business days after processing.
Shipping Confirmation:
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Once your order is shipped, you will receive a shipping confirmation email with tracking details (if applicable).
Delivery Issues
If your merchandise arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We'll work with you to resolve the issue.
Contact & Support
If you have questions about your order or digital access, please reach out to our team:
Email: ian@kellianhockey.com
We’re here to make sure you get the most out of your training — whether it’s on the ice or online.